Terms and Ordering Information

Outside the tri-county area, we can ship via FedEx or Motor Freight. Shipping will be prepaid and added to your invoice.

We sell COD as well as open account with terms of net 30 days to customers who have established accounts. Opening an account with us is easy! Call our sales department at (305) 944-2837 for details.

We promise that you will receive the highest quality items or we will replace the product or credit your account. Quality Chemical Company makes no representation or warranty of any kind, expressed or implied, as to the suitability or fitness for a particular purpose or any other matter with respect to the goods ordered.

Please help us process your return quickly by calling our customer service department at (305) 944-2837 within 15 days of receiving your order for a Return Authorization Number. After we receive your return, an exchange, credit or refund will be issued to you. On certain items and quantities, a restocking fee of no more than 15% will be assessed.

4 easy ways to order: choose the one that works for you!

1) Phone:  305-944-2837   Mon - Fri  8:00 am - 5:00 pm
2) Fax: 305-944-6857  24 hours a day
3) Email:  sales@qualitychemical.com
4) Website: www.QualityChemical.com

Return Policies

You must receive a Return Authorization Number before sending any items back.

After we receive your return, a refund will be issued to you minus the 15% restocking fee. Defective equipment is covered under the manufacturer's warranty.

Unless an item is returned for defect, all items must be returned in original unused condition with original packaging. A 15% restocking fee will apply to returns as well as a deduction for our cost in shipping the item to you.

Within 14 days from shipment date, you may return any unopened product in original unused condition with original packaging. Returns are subject to a minimum 15% restocking fee. Buyer is responsible for any shipping charges incurred to return the item to us. DEFECTIVE ITEMS: Eligible* defective products may be returned for an exchange within 14 days from the date your product was received. Defective products must be returned in the original packaging with all original contents. Product must be returned no later than 7 days from the receipt of your return authorization number. Buyer is responsible for any shipping charges incurred to return the item to us. We do not accept open box, non-defective item returns. *Most items originally thought to be defective turn out to be a result of user error or compatibility issues. If you believe you may have received a defective item, we encourage you to contact us and see if the issue you are experiencing can be resolved without return and replacement. For US buyers, EQUIPMENT PURCHASES will be covered under factory warranty. REFUSING A PACKAGE: If you should place an order with us and then refuse a package for any reason other than damage to the merchandise in the box, please know that you will receive a refund for the amount of your original transaction less any shipping charges we have incurred in getting the package to you originally as well as the cost of the return shipping. If we shipped the item for free we, will calculate what the shipping cost would have been and deduct that amount in addition to the restocking fee.

By visiting or shopping at Quality Chemical Company, you agree to accept these conditions.

We do our best to provide the most accurate and timely information on our products and services. Due to the fact that our site uses a very high degree of electronics automation, software, and human contact, it is possible that an occasional error or errors may appear on our site. In the event of such error(s), Quality Chemical Company has the absolute right to disallow any transaction by a user of the Quality Chemical Company business or website, in which Quality Chemical Company would be adversely affected. That may include the cancellation of order(s) placed with our company, as well as the cancellation of an order(s) following its shipment and/or receipt by our customer(s).

We reserve the right at any time to collect from customers, the value of any amount(s) received unjustly due to errors or omissions on the Quality Chemical Company Website, products shipped in error or otherwise.

Prices are subject to change without notice.

COPYRIGHT

All content included on this site, such as text, graphics, logos, button icons, audio clips, digital downloads, data compilations, and software, is the property of Quality Chemical Company or its content suppliers and protected by United States and international copyright laws. The compilation of all content on this site is the exclusive property of Quality Chemical Company and protected by U.S. and international copyright laws. All software used on this site is the property of Quality Chemical Company or its software suppliers and protected by United States and international copyright laws.

TRADEMARKS

Quality Chemical Company and other Quality Chemical Company graphics, logos, page headers, button icons, scripts, and service names are trademarks or trade dress of Quality Chemical Company or its subsidiaries. Quality Chemical Company trademarks and trade dress may not be used in connection with any product or service that is not Quality Chemical Company. All other trademarks not owned by Quality Chemical Company or its subsidiaries that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Quality Chemical Company or its subsidiaries.

DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY THIS SITE IS PROVIDED BY Quality Chemical Company ON AN "AS IS" AND "AS AVAILABLE" BASIS. Quality Chemical Company MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK.

TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, Quality Chemical Company DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Quality Chemical Company DOES NOT WARRANT THAT THIS SITE, ITS SERVERS, OR E-MAIL SENT FROM Quality Chemical Company ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. Quality Chemical Company WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES.

CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.

APPLICABLE LAW

By visiting Quality Chemical Company, you agree that the laws of the state of Florida, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and Quality Chemical Company or its affiliates. Quality Chemical Company reserves the right to make changes to our site, policies, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.